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Help & Information

Questions answered.

Everything you need to know about Soline — the formula, delivery, returns, and how to claim your NHS free lotion.

The Product

A lightweight, fast-absorbing hand lotion formulated with cold-pressed argan oil, chamomile extract, shea butter, and rosehip oil. Comes in a 100ml tube. Designed for daily use morning and night — suits all skin types including sensitive skin.
Yes. Free from parabens, sulphates, and artificial fragrance. Chamomile extract is included specifically for its soothing, anti-inflammatory properties. Patch-test on a small area first if you have a known allergy.
Yes — formulated for hands but gentle enough for the body too. Many customers use it on hands, elbows, and décolletage.
With typical daily use (morning and night), a 100ml tube lasts approximately 2–3 months depending on how much you apply each time.
Aqua, Argania Spinosa Kernel Oil, Butyrospermum Parkii Butter, Rosa Canina Seed Oil, Anthemis Nobilis Flower Extract, Glycerin, Cetearyl Alcohol, Glyceryl Stearate, Phenoxyethanol, Tocopherol. Full INCI list compliant with GB Cosmetics Regulation and printed on product packaging.
Yes, completely. 100% vegan — no animal-derived ingredients — and we never test on animals at any stage of production or formulation.

Ordering & Delivery

Standard delivery is free on all full-price orders across the United Kingdom. If you use a discount code, standard delivery is £3.49. Next-day delivery is £5.49 for orders placed before 2pm Monday–Friday.
Standard delivery typically arrives within 3–5 working days. Next-day delivery arrives the following working day when ordered before 2pm. You’ll receive tracking information once your order is dispatched.
We offer 30-day returns. If you’re not satisfied with your purchase, contact us at hi@soline.skin or via our contact page and we’ll arrange a full refund.

NHS Discount

As a thank you to NHS workers, we offer one free 100ml tube of the Nourishing Hand Lotion — you only pay postage. Visit our NHS page and enter your discount code at checkout. One claim per person.
Any current NHS employee in the United Kingdom. Doctors, nurses, healthcare assistants, paramedics, admin staff, and all other NHS-employed roles are included.
The free lotion offer is limited to one per NHS worker. You’re always welcome to purchase at full price — and as a returning customer you’ll be first to know about future NHS promotions.

About Soline

A British brand based in Manchester, UK. Formulas produced to GB Cosmetics Regulation standards. Our UK Responsible Person is registered at our Manchester address.
Via our contact page or by emailing hi@soline.skin. We aim to respond within 24 hours on working days. You can also reach us on Instagram @SolineSkin — we read every message.

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