Refund policy

Soline Ltd wants you to love your skincare. This policy explains your options if something isn't right, alongside your legal rights as a UK consumer.

Your right to cancel

Under the Consumer Contracts Regulations 2013, if you are a consumer in the UK you may cancel most online orders within 14 days of receiving them, for any reason. To cancel, email us at hi@soline.skin with your order number.

Hygiene exception

For hygiene and safety reasons, skincare products that have been opened or had their seal broken cannot be returned unless they are faulty. Unopened products in their original, sealed condition can be returned within the cancellation period.

Our 30-day promise

If you are not happy with your Soline product, contact us within 30 days of delivery and we will do our best to make it right, whether that is guidance, a replacement, or a refund where appropriate.

Faulty or incorrect items

If your item arrives damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Email hi@soline.skin with your order number and a photo, and we will resolve it at no cost to you.

How to start a return

1. Email hi@soline.skin with your order number and reason.
2. We confirm whether your item qualifies and share the return address.
3. Return the item in its original packaging where possible.

Refunds

Approved refunds are issued to your original payment method within 14 days of us receiving the item or your cancellation. Return postage is your responsibility unless the item is faulty or incorrect.

Contact

Questions? Email hi@soline.skin. Effective 2 July 2026.